Mobolize technical support solutions ensure that customers can maximize their Mobolize investment, including implementation and on-going support. Our support packages are available in three custom solutions designed to best fit your business requirements – Basic, Standard and Premium.
Basic Technical Support Plan
The Basic technical support plan covers the Mobolize free trial period. The trial package covers email-based support and is available for the first 30-days immediately following your Mobolize license registration.
Standard Technical Support Plan
The Standard technical support plan is a cost-effective option for organizations with limited support requirements. The plan is set up on a per incident basis. Incidents in the Standard plan are managed and tracked via email.
Premium Technical Support Plan
The Premium technical support plan offers email-based and phone-based services for organizations with more extensive support requirements. Our technical support experts are available for incident-based support during normal business hours. After hours support is also available for purchase with Premium plans.
Support Offering |
Basic |
Standard |
Premium |
Access to online knowledge base |
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Email-based incident tracking |
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Phone-based option to submit technical support incidents |
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After hours support access |
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Add-on |
