FAQs

Accordion Sample DescriptionWhether your cellular data plan is capped, metered, unlimited or you’re afraid of being throttled, you will reduce response times and the amount of data used by your favorite websites and apps with Mobolize. Mobolize makes it easy to do more with your smartphone or tablet. At home you can extend your existing data plan, or even choose a smaller plan. Abroad you can avoid data overage fees and save money on data roaming charges.

Mobolize is software installed on your phone or tablet that automatically reduces the response time and amount of data your device uses when browsing or running apps. Mobolize’s patented technology can automatically Optimize traffic by controlling the rate/speed (aka throttling) of both HTTP or HTTPS delivered video content, as well as creates dedicated caches for your favorite websites and apps, so content can be retrieved directly from your device. The Secure Wi-Fi service provides a safer and more efficient way to use both public and password protected Wi-Fi networks. Now you can email, browse and stream safely on Wi-Fi networks without risk of compromising personal and sensitive data. Secure Wi-Fi is the smart and efficient solution not only protecting you, but also optimizing your device’s performance while in protected mode.

The app uses very little battery. However, the operating system (OS) incorrectly blames the app for the battery usage of other apps, because the OS estimates battery usage based on how much data is sent/received by an app. When the app is installed, it will appear to the OS that it is responsible for all data usage when the app is encrypting or optimizing the actual data usage coming from other apps (YouTube, Instagram, etc.) you use. As a result, the OS is simply shifting the blame for data/battery usage from those apps to our app.

The system requirements for the app are: Android Version 4.3 and above iOS Version 9.0 and above

The app uses very little data. However, the operating system (OS) incorrectly blames the app for the data usage of other apps. This occurs because the OS assumes the app is responsible for encrypting or optimizing the actual data usage coming from other apps (YouTube, Instagram, etc.) you use. As a result, the OS is simply shifting the blame for data/battery usage from those apps to our app.

There will be an icon in the notification tray which shows the app is up and running. For Android, this will look like a key, and for iOS the icon says VPN. In addition, if you open up the application, you will be able to see the icon for the solution with the On/Off status visible.

Wi-Fi Boost helps ensure you stay connected when you’re on Wi-Fi by using the cellular networks to fill in dead zones. It ensures you the maximum performance and the most seamless experience, even when the Wi-Fi signal is bad.

Wi-Fi Boost will automatically turn on when you are connected to a Wi-Fi network and turn off when you disconnect from Wi-Fi.  If needed, Wi-Fi Boost can be easily Enabled/Disabled by:

• Opening the app and tap on Bond
• At the top of the screen, tap the green bar that says “On” or “Off”
• You’ll receive a confirmation that you’d like to turn Off the service. Tap “Yes”. The green bar will change to grey and read “Off”.
• To turn Bond back on, simply tap the gray OFF button.

Wi-Fi Boost runs transparently in the background on your device and detects when your Wi-Fi network is slow or the signal level is too poor for sending data, and it will automatically and simultaneously leverage the cellular channel to augment the Wi-Fi channel so your data session performs at the best possible overall speed, while remaining constant and uninterrupted.

The application is working when you see either of these appropriate Android or iOS icons in the notification bar at the top of your device.

Android key symbol:  

IOS VPN symbol:   

Wi-Fi Boost will notify you that the “Wi-Fi connection is now BOOSTED by cellular” when running.

Note: With iPhone X or SX, you may need to pull down the notification bar at the top of the screen to see the VPN icon. For newer Android devices, pull down your notification tray from the top of your screen to see the Key icon.

The Wi-Fi Boost solution is shown with 3 sample policies within our application.  You can adjust this at any time by tapping on “Cellular Usage Policy” at the bottom of the screen.

• Conservative – Use cellular only when Wi-Fi is bad
• Moderate – Use cellular when Wi-Fi is bad or slow
• Aggressive – Use Wi-Fi and cellular equally. May increase cellular usage.

Wi-Fi Boost will use cellular to keep you connected and your applications and services running as needed. At times this will be leveraging both Wi-Fi and cellular (slow/bad Wi-Fi) or No Cellular (great Wi-Fi), or All Cellular (Wi-Fi dead zone)

Wi-Fi Boost will work on any Android phone running 4.3 or later and any iOS device running 10 or later.

There are no restrictions, the app can be used anywhere in the world that you connect to a Wi-Fi network.

Secure Wi-Fi is a service that monitors in the background so it can automatically protect your W-Fi session when needed. If you are not connected to a Wi-Fi network, then Secure Wi-Fi is off, however, when you connect to a Wi-Fi network, the Secure Wi-Fi application automatically turns on and encrypts your data.

There may be a very slight reduction in speed due to the encryption used to protect your data.

Many mobile devices will automatically connect to Wi-Fi networks that you have connected to previously. This is true even for Wi-Fi networks at different physical locations if they use the same name (e.g. CableWi-Fi, Starbucks, Boingo, etc.).

This may occur for several reasons:

1. Many public Wi-Fi networks require you to login first before allowing Internet access. You can do this by opening a browser. Make sure you have completed the login process.
2. You could have a poor Wi-Fi signal. Move to an area where the signal strength is stronger.
3.  Internet access could be impaired due to high Wi-Fi network congestion caused by too many users.

Some public Wi-Fi networks block VPN connections, Secure Wi-Fi detects this and automatically handles this by not trying to establish a VPN connection on these Wi-Fi networks.

The device operating system (OS) automatically disconnects the VPN when the device goes to sleep, and network activity will trigger it to reconnect.

The VPN icon will appear when you connect to a public or unsecured Wi-Fi network and the Secure Wi-Fi app is automatically enabled. The VPN icon will disappear when you connect to a password-protected Wi-Fi and the app is not enabled or when you are on a cellular connection.

If you’re on a private (password protected) Wi-Fi network, the VPN is not automatically enabled. You can manually turn on the Secure Wi-Fi service to add encryption for these Wi-Fi networks.

The Secure Wi-Fi app will automatically establish a VPN for you when you connect to any public Wi-Fi network. There is nothing you need to do to enable the VPN. For password protected Wi-Fi networks, you have to manually turn on the Secure Wi-Fi service.

No, Secure Wi-Fi only encrypts unsecured (HTTP) traffic.

A virtual private network (VPN) creates a private network connection between two parties. For example, it is commonly used to connect your device to your work network.

In the case of Secure Wi-Fi application, a VPN tunnel is created from your device to an external VPN server to encrypt unsecured (HTTP) traffic.

When Secure Wi-Fi detects that you have connected to a public Wi-Fi network, it will automatically enable encryption for both web and application HTTP traffic before it leaves the device, using the highest security supported by the client, which is typically TLS 1.2.

The Secure Wi-Fi app can also be manually turned on, to add encryption, when connecting to a password-protected Wi-Fi network.

Secure Wi-Fi protects your privacy by encrypting the data, you and the apps you use, transmit over Wi-Fi networks. Even if that data is intercepted or you visit a malicious website, your data is protected.

The Optimize solution controls the bit rate/speed of both HTTP and HTTPS delivered video content, of the video data that is delivered to device the video player.

For adaptive streams, this allows the Optimize app to dynamically control which bitrate stream is served so that the optimal stream is selected. The app can reduce the video delivery speed internally within the device without reducing the external delivery speed from the cellular network.

In addition, the app’s patented caching technology (HTTP only) automatically learns what to cache based on the user’s behavior. Specifically, it automatically identifies the content a user accesses repeatedly and thus targets caching for just the content that is worthwhile to cache.

The Optimize solution will reduce the amount of data your device uses and provide a modest improvement in webpage load times and streaming video speed. The Secure Wi-Fi solution may cause a very slight reduction in speed to the encrypt and protect your data.

No. Mobolize’s dynamic caching engine automatically learns from your browsing behavior and app usage, identifying repeat and favorite content to cache, thereby reducing data consumption by mobile browsers and apps. Mobolize’s Video Optimization solution controls the rate/speed (aka throttling) of both HTTP or HTTPS delivered video content.

Mobolize uses a technique called caching to eliminate the need for repeatedly downloading the same data from the websites and apps you visit and use frequently use on your Android phone or tablet. Caching will “save” the static content from websites and apps on your device the first time you visit a website or use an app. Mobolize can then completely eliminate the need to download the data again on your next visit or use. In contrast, compression solutions do not eliminate the repeated download of data, they just reduce the size of the data, but it still has to be downloaded every time. Put another way, Mobolize is similar to telecommuting where you leave your car in the garage when you go to work (work from home), where compression solutions are similar to carpooling (the car is still on the road, but is carrying more passengers).

Mobolize’s Video Optimization solution controls the rate/speed (aka throttling) of both HTTP or HTTPS delivered video content. It does not cache encrypted data, text messages or voice/VoIP data which use the SIP protocol for data transmission.

No. Mobolize only optimizes video data transmitted over both HTTP and HTTPS and Caches HTTP traffic (such as websites, app content and even streaming content), but it does not optimize or affect real-time communications, such as your voice calls, VoIP services (e.g., Skype or Viber), or text messages.

Yes. Mobolize can optimize data transmitted over both cellular and Wifi networks.

Mobolize can cache HTTP traffic and optimize video with adaptive bit streams for both HTTP and HTTPS traffic. In instances where Mobolize does not support an app, the user experience remains uninterrupted.

Caching automatically stores data on your phone or tablet when it is first downloaded from the websites you visit and apps you use. Each web page and app requests a set of objects, and it is these objects (data) that are cached (e.g., text, images, CSS, JavaScript, etc.). The next time you visit the same website (e.g., Facebook) or use an app, the data in your cache can be used, instead of downloading the same data again. The only data required to be downloaded is dynamic content that has changed, or objects which were not previously cached.

Yes. Mobolize’s patented technology automatically creates dedicated caches for your most visited websites and applications, reducing network traffic and latency. These dedicated caches ensure more content is saved and served from storage on your phone or tablet, which stops the needless re-download of data every time you visit a website or use an application. This means your phone will use less data when browsing and running applications

We take our users’ privacy very seriously. Please refer to the Privacy Policy for more details.

We take our users’ privacy very seriously. Please refer to the Privacy Policy for more details.