MVNOs Europe Transcript: “Game-Changing MVNO Customer Service + Experience Strategies”
Tom Leins, a lead analyst for TeleGeography’s GlobalComms Database, recently published his notes from last November’s MVNOs Europe presentation in London:
We particularly liked one of the article’s pull quotes:
“Customer experience is the only profitable way to compete as a mobile provider, especially an MVNO.”
Check out this good read.